As a winter storm blanketed Chilton County with ice and snow Jan. 28, social media outlets such as Facebook and Twitter became crucial tools of communication for Chilton County E-911.
“Without social media we would not have been able to push out information as quickly as we were able to do last week,” Chilton County E-911 Director Dan Wright said on Tuesday.
Chilton County’s 911 service processed almost 2,000 calls from 8 a.m. to 8 p.m. Jan. 28, with 97 calls being because of motor vehicle accidents, possibly related to the winter storm.
Wright said the service experienced a call volume increase of more than 50 percent for the snow event.
“It is estimated that we reduced our general information phone calls by over 60 percent,” Wright said.